Terms and Conditions

Welcome to www.lamaisoncouture.com

This site is owned and operated by La Maison Couture LLP (we). We are registered in England and Wales under company number OC323443 and with our registered office at Priory House, 45-51 High Street, Reigate, RH2 9AE.

These Terms and Conditions together with our Privacy Policy set out the basis on which you may visit and use the services available on this site. Please read these terms and conditions carefully before using our site.

OUR SERVICE

Our site is intended for the use of people resident in the United Kingdom. We make no representation that any service or product referred to in this site is available or otherwise suitable for use outside the United Kingdom. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express, or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

We take reasonable steps to ensure a fast and reliable service, however, access to this site may be suspended, restricted or terminated at any time. It does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruptions of any material or data when downloaded onto any computer system.

LINKS TO OTHER WEBSITES

We, www.lamaisoncouture.com, provide links on our site to the website of other companies, whether affiliated with us or not. Whilst we seek to recommend products of high quality, we cannot give any undertaking, that products purchased from companies to whose website we have provided a link to on our site, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This does not affect your statutory rights against the third party website.

ORDERS THROUGH LMC

We may also accept orders from you directly through our site, www.lamaisoncouture.com, as agents on behalf of third party suppliers. These products may be shipped direct to you from those third party suppliers and your contract is with them. You should carefully read the Supplier Returns instructions and Supplier Contact details for that seller as outlined in the Dispatch confirmation for any queries or issues regarding your order. We will make clear to you when a third party is involved in a transaction and we may disclose your customer information related to that transaction to the third party supplier

By placing an order directly through our site, you will be deemed to have read, understood and agreed to these Terms and conditions.

Your status

By placing an order through our site, you warrant that:

You are legally capable of entering into binding contracts; and
You are at least 18 years old;
You are resident in the U.K.; and
You are accessing our site from that country.

YOUR ORDER

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. We will confirm acceptance of your order by sending you an e-mail that confirms that Products have been dispatched (Dispatch Confirmation) and your contract will relate only to those Products dispatched. Your credit/card will not be charged until we send you the Dispatch confirmation, except in the case of pre-order or special order items, when you may be required to make a payment in advance.

A delivery charge will be added to your order value where appropriate, please see delivery times and charges relating to the product that you wish to purchase .

YOUR RIGHT TO CANCEL

You may cancel your order for any reason up to the point of dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

RETURNS POLICY

If you are not entirely happy with the products that you have purchased from us you may return them within 14 days of receipt. We will be happy to issue you with a full refund of the price paid including post and packaging, provided that the products are returned complete, in perfect condition, unused, and with the original packaging in tact.

MAKING RETURNS

If your product has been purchased through us as agents on behalf of a third party Supplier , you will be required to return the item direct to the supplier. Details of the Supplier Return address and Returns information will be sent to you together with your product. Please make sure you use the correct returns address for the product which you have purchased.

Unless you are returning an item which is faulty, you will be required to arrange and pay for the return of the products to the supplier.

When returning products, you are strongly advised to obtain proof of postage. We cannot accept responsibility for RETURNED parcels lost in transit. We will only refund for the costs of postage where the item has been returned because it is faulty.

PRICE AND PAYMENT

The price of products which can be purchased through us will be as quoted on our site, except in cases of obvious error. These prices include VAT and exclude delivery costs which will be added to the total amount due as set out in our Delivery guide.

Payment for all products must be by credit or debit card. We will not charge or debit your card until we dispatch your order.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

DELIVERY

The Products will be at your risk from the time of delivery.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

If your product is ordered from a third party supplier , your order will be delivered to you directly from the supplier, your order will usually be fulfilled within the delivery date set out in the Dispatch Confirmation, unless there are exceptional circumstances.

If your item is a special order item, please check estimated delivery times and allow up to 6 weeks for delivery.

If your item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives IN STOCK.

Please note that delivery charges may vary depending on the size or value of the item. Please read carefully the delivery charge that will be applied to your product.

STANDARD UK DELIVERY Cost £6.99 per delivery (unless stated otherwise) Mon – Fri only.

INTERNATIONAL DELIVERY Postage is estimated by Country.

Please note that large or heavy items may be subject to additional delivery charges depending on their size and weight. In this instance, we will contact you with further details before confirming your order.

COPYRIGHT AND TRADEMARK

The contents of this site including, trademarks, logos, photographs, illustrations and other materials and service marks are the copyright trademarks or registered trademarks of La Maison Couture LLP, our affiliates, and suppliers in the UK, US, Europe and other countries and are protected by UK and international trademark law. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, copy, access, modify or otherwise exploit our trademarks or that of our suppliers without our or their consent

REGISTERING

In order to receive new product information, SPECIAL OFFERS, trend updates and make use of other services available on our site, you will be required to register. You will be asked to provide true and accurate information about yourself including, your name, e-mail address and contact details.

Any personal data that we collect from you will be held under the terms of our Privacy Policy.

By registering on our site, you warrant that you are legally capable of entering into binding contracts in accordance with English law.

ACCURACY OF CONTENT

We have taken great care in the preparation of the content of our website, in particular to ensure that the details, descriptions and prices are correct at the time of publishing. However, it is possible that the details of some of the products or services that you link to from our site, may have been changed, amended or may no longer be available through that third party site.

We therefore do not give any warranty as to the accuracy or completeness of our site and will not be responsible for any errors or omissions or for the results arising from the use of such information.

AMENDMENTS

We reserve the right to change, modify, substitute or remove without notice any products, services or information on this site from time to time.

OUR LIABILITY

We, LAMAISONCOUTURE.COM, provide links on our site to the websites of other companies. We do not control these websites and can therefore assume no responsibility or liability for the content, availability or your use of any of the websites which you may access via links provided on our site. We can assume no responsibility for any service provided by, or the purchase of merchandise from, any third party website that is accessed via a link provided on our site. Any resulting legal contract is between you and that third party website and is subject to the terms and conditions of that site. Please make sure you carefully review their terms and conditions before entering a transaction. . This DISCLAIMER does not affect your statutory rights against the third party seller.

OUR LIABILITY

We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or limit in any way our liability:

(a) For death or personal injury caused by our negligence;

(b) Under section 2(3) of the Consumer Protection Act 1987;

(c) For fraud or fraudulent misrepresentation; or

(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability; or

(e) For any deliberate breaches of these Terms by us that would entitle you to terminate the contract between us.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable

provided that this clause shall not prevent claims for loss of or damage to your tangible property that fall within the terms of the quality warranty clause above or direct foreseeable loss claims as above, or any other claims for direct financial loss that are not excluded by any of categories of this clause.

IMPORT DUTY

If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

WRITTEN COMUNICATIONS

When using our site, you accept that communication with us will be mainly electronic. We will contact you be e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Notices

All notices given by you to us must be given to La Maison Couture LLP at info@lamaisoncouture.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 (www.practicallaw.com/A above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

Transfer of rights and obligations

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

• Strikes, lock-outs or other industrial action.
• Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
• Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
• Impossibility of the use of public or private telecommunications networks.
• The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Waiver

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 (www.practicallaw.com/A above.

Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Entire agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time [to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities [OTHER]].

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

LAW AND JURISDICTION

Contracts through the purchase of products through our site will be governed by English law. Any dispute arising from, related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

PRIVACY POLICY LAMAISONCOUTURE.COM

(“We”) are committed to protecting and respecting your privacy.This policy (together with our terms and conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.For the purpose of the Data Protection Act 1998 (the Act), the data controller is

LA MAISON COUTURE LLP, Mayfield, Masons Bridge Road, Earlswood, Surrey, RH1 5LE

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services.
• We may also ask you for information when you enter a competition or promotion sponsored by La Maison Couture LLP and when you report a problem with our site.• We may also ask you to complete surveys that we use If you contact us, we may keep a record of that correspondence for research purposes, although you do not have to respond.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP ADDRESSES AND COOKIES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.Please note that the websites that we link to may also use cookies, over which we have no control.

WHERE WE STORE YOUR PERSONAL DATA

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email, post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the registration form.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If La Maison Couture LLP or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use, (terms and conditions) and other agreements; or to protect the rights, property, or safety of La Maison Couture LLP, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@lamaisoncouture.com

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@lamaisoncouture.com.