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Welcome to www.lamaisoncouture.com

This site is owned and operated by La Maison Couture LLP (we). We are registered in England and Wales under company number OC323443 and with our registered office at Priory House, 45-51 High Street, Reigate, RH2 9AE.

These Terms and Conditions together with our Privacy Policy set out the basis on which you may visit and use the Services available on this site. Please read these terms and conditions carefully before using our site.

OUR SERVICE

The Services we offer you allows you to search through our Website and purchase products from third party retailers (“Supplier(s)”) named on our Website. These products may be shipped direct to you from those third party retailers (suppliers) and it is important that you understand that the contract for the purchase of those products is with them. This means that the third party retailer (Supplier) is responsible for selling the products to you. Our services may also allow you to purchase certain products directly from us. We will make clear to you when your product is purchased from a third party retailer.

Our site is intended for the use of people resident in the United Kingdom.

Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express, or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations.

By placing an order directly through our site, you warrant that:

  • You are at least 18 years old;
  • You are legally capable of entering into binding contracts; and
  • You have read, understood and agree to these Terms and Conditions.

LINKS TO OTHER WEBSITES

We, may include links on our site to other websites or resources operated by parties other than La Maison Couture. We have not reviewed all of the sites linked to our website and are not responsible for the content or accuracy of any off-site pages nor for the availability of such external websites, or resources, whether affiliated to us or not, nor are we responsible or liable, directly or indirectly for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of such content, goods or services available on such external websites or resources.

THIRD PARTY SUPPLIERS

When you purchase products using our Website from third party retailers (Suppliers) named on our website, these products are provided to you by us as ‘agents’ on behalf of the third party retailers. These products may be shipped to you from those third party suppliers and it is important that you understand that your contract for the purchase of such products is between you and the relevant third party retailer.

You should carefully read the Supplier Returns instructions and Supplier Contact details for that third party retailer as outlined in the Dispatch confirmation for any queries or issues regarding your order. We will make clear to you when a third party is involved in a transaction and we may disclose your customer information related to that transaction to the third party retailer.

YOUR ORDER

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. We will confirm acceptance of your order by sending you an e-mail that confirms that Products have been dispatched (Dispatch Confirmation) and your contract will relate only to those Products dispatched. Your credit/card will not be charged until we send you the Dispatch confirmation, except in the case of pre-order or special order items, when you will be required to make payment in advance.

A delivery charge will be added to your order value where appropriate, please see delivery times and charges relating to the product that you wish to purchase .

YOUR RIGHT TO CANCEL

You may cancel your order for any reason up to the point of dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

RETURNS POLICY

If you are not entirely happy with the products that you have purchased from us you may return them within 14 days of receipt. We will be happy to issue you with a full refund of the price paid including post and packaging, provided that the products are returned complete, in perfect condition, unused, and with the original packaging in tact.

Please note that Bespoke or Made to Order items cannot be returned for refund or exchange.

MAKING RETURNS

If your product has been purchased through us as agents on behalf of a third party Supplier , you will be required to return the item direct to the supplier. Details of the Supplier Return address and Returns information will be sent to you together with your product. Please make sure you use the correct returns address for the product which you have purchased.

Unless you are returning an item which is faulty, you will be required to arrange and pay for the return of the products to the supplier.

When returning products, you are strongly advised to obtain proof of postage. We cannot accept responsibility for RETURNED parcels lost in transit. We will only refund for the costs of postage where the item has been returned because it is faulty.

PRICE AND PAYMENT

The price of products which can be purchased through us will be as quoted on our site, except in cases of obvious error. These prices include VAT and exclude delivery costs which will be added to the total amount due as set out in our Delivery guide.

Payment for all products must be by credit or debit card. We will not charge or debit your card until your order is available for dispatch.

Please note that Bespoke or Made to Order items will require full payment in advance.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

DELIVERY

The Products will be at your risk from the time of delivery.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

If your product is ordered from a third party supplier , your order will be delivered to you directly from the supplier, your order will usually be fulfilled within the delivery date set out in the Dispatch Confirmation, unless there are exceptional circumstances.

If your item is a special order item, please check estimated delivery times and allow up to 6 weeks for delivery.

If your item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives IN STOCK.

Please note that delivery charges may vary depending on the size or value of the item. Please read carefully the delivery charge that will be applied to your product.

STANDARD UK DELIVERY:  Cost £7.99 per delivery (unless stated otherwise) Mon – Fri only.
EUROPE,USA and NORTHERN INTERNATIONAL: Cost £25 per delivery
MIDDLE EAST, ASIA and SOUTHERN INTERNATIONAL: Cost £35 per delivery

Please note that large or heavy items may be subject to additional delivery charges depending on their size and weight. In this instance, we will contact you with further details before confirming your order.

COPYRIGHT AND TRADEMARK

The contents of this site including, trademarks, logos, photographs, illustrations and other materials and service marks are the copyright trademarks or registered trademarks of La Maison Couture LLP, our affiliates, and suppliers in the UK, US, Europe and other countries and are protected by UK and international trademark law. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, copy, access, modify or otherwise exploit our trademarks or that of our suppliers without our or their consent

ACCURACY OF CONTENT

We have taken great care in the preparation of the content of our website, in particular to ensure that the details, descriptions and prices are correct at the time of publishing. However, it is possible that the details of some of the products or services that you link to from our site, may have been changed, amended or may no longer be available through that third party site.

We therefore do not give any warranty as to the accuracy or completeness of our site and will not be responsible for any errors or omissions or for the results arising from the use of such information.

AMENDMENTS

We reserve the right to change, modify, substitute or remove without notice any products, services or information on this site from time to time.

OUR LIABILITY

We, LAMAISONCOUTURE.COM, provide links on our site to the websites of other companies. We do not control these websites and can therefore assume no responsibility or liability for the content, availability or your use of any of the websites which you may access via links provided on our site. We can assume no responsibility for any service provided by, or the purchase of merchandise from, any third party website that is accessed via a link provided on our site. Any resulting legal contract is between you and that third party website and is subject to the terms and conditions of that site. Please make sure you carefully review their terms and conditions before entering a transaction. . This DISCLAIMER does not affect your statutory rights against the third party seller.

OUR LIABILITY

We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or limit in any way our liability:

  1. For death or personal injury caused by our negligence;
  2. Under section 2(3) of the Consumer Protection Act 1987;
  3. For fraud or fraudulent misrepresentation; or
  4. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability; or
  5. For any deliberate breaches of these Terms by us that would entitle you to terminate the contract between us.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable provided that this clause shall not prevent claims for loss of or damage to your tangible property that fall within the terms of the quality warranty clause above or direct foreseeable loss claims as above, or any other claims for direct financial loss that are not excluded by any of categories of this clause.

IMPORT DUTY

If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

WRITTEN COMMUNICATIONS

When using our site, you accept that communication with us will be mainly electronic. We will contact you be e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

NOTICES

All notices given by you to us must be given to La Maison Couture LLP at info@lamaisoncouture.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 (www.practicallaw.com/A above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

TRANSFER OF RIGHTS AND OBLIGATIONS

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • Strikes, lock-outs or other industrial action.
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • Impossibility of the use of public or private telecommunications networks.
  • The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

WAIVER

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 (www.practicallaw.com/A above.

SEVERABILITY

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

ENTIRE AGREEMENT

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

Our right to vary these terms and conditions:
We have the right to revise and amend these terms and conditions from time to time [to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

LAW AND JURISDICTION

Contracts through the purchase of products through our site will be governed by English law. Any dispute arising from, related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.