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Delivery & Shipping
Are there any changes to EU shipments as a result of Brexit?
Yes. Due to customs changes as a result of Brexit, all orders placed after 31 December 2020 to be delivered to Europe will be deemed International Orders (i.e for delivery outside the UK). As such they will be subject to local import duties and taxes and our existing International shipment terms of service shall apply.
Do you ship to PO Boxes?
Unfortunately we are unable to ship to PO Boxes.
Will I have to pay custom duties and taxes on my order?
If your order is for delivery within the UK there should be no additional import duties and taxes to pay. Please note: If you have ordered an item for shipment to the UK from one of our suppliers based outside the UK, it is possible that import duties may be incurred. In this instance, if you should receive notification of any additional charges please contact us at firstname.lastname@example.org
If your order is an International Order (i.e for delivery outside the UK), it may be subject to import duties and taxes which are levied when the delivery reaches the destination country. You will be responsible for payment of any such charges, these are outside of our control and we cannot predict the amount. Please contact your local customs office for further information before placing your order.
Please note: you must comply with all applicable laws and regulations of the country for which the products are destined.
Do you ship to my country?
We ship to most countries worldwide. The basket page displays a full list of countries that we ship to, if you do not see your country listed as an available shipping destination, please contact us to let us know.
Can you deliver to a different address than my billing address?
Yes. We can deliver to a different address than your billing address provided your credit card details have cleared our secure payment system.
Can I track the delivery of my order?
Once we have accepted your order we will email you to confirm dispatch of your item with a tracking number. Enter this tracking number directly on the carrier website to track your delivery.
Will I have to sign for my order?
Due to the high value of our products a signature will be required on delivery.
When will my order be delivered?
Our estimated delivery timescales are:
Standard UK: 2-3 working days (Mon-Fri)
International: 5-7 working days (Mon-Fri)
You may monitor your order using the tracking information that we send you in your Dispatch Confirmation email.
How much do you charge for shipping?
Our Standard shipping charges Res:
USA, Europe and Northern International: £25
Middle East, Far East and Southern International: £35
Please note that shipments may be subject to additional delivery charges depending on the size and weight of the shipment. We will contact you with further details if additional charges apply.