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Returns
What do I do if I would like to exchange my order?
To exchange an item simply return the original item according to our returns policy and place a new order for the item you require.
When will I receive a refund for the returned items?
As soon as we have received notification that your return has been received by our supplier and it complies with our returns policy, we will refund you by your original payment method. Please note that payments can take up to 14 working days to process depending on your bank or payment provider.
Will I be refunded for the full value of my order?
We will issue you with a full refund including post and packaging, provided that the products are returned complete, in perfect condition, unused and with the original packaging in tact.
When will I receive a refund for the returned items?
Your refund will be credited back to the card you used to place your order. We will issue you with a full refund including post and packaging, provided that the products are returned complete, in perfect condition, unused and with the original packaging intact.
How do I return an item?
The returns address is dependent on the item that you have purchased. We provide full details on how to return an item, together with the return address, with your order.
Please make sure you use the correct returns address for the product which you have purchased and we would recommend that you obtain Proof of Postage when returning your item. If you have any queries over your return please do not hesitate to contact us.
Can I return my order?
If you are not entirely happy with your order, you may return it within 14 days of receipt. We will issue you with a full refund including post and packaging, provided that the products are returned complete, in perfect condition, unused and with the original packaging intact.