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Payment & Security
Please be assured that we consider all of the information you share with us to be private and confidential. We will never share, rent or sell your personal information without your consent.
We do not store your credit card details.
We take your card security very seriously. All of our orders are processed through a secure checkout system provided by SagePay. We do not hold or store any of your credit card details and will only accept payment through the online system. Please note we will not take credit card payment via email as this is not secure.
In addition we operate a 3D Secure (Verified by Visa or Mastercard SecureCode) verification which is a system setup by your card issuer which helps to protect you from fraudulent use of your card.
If your order is for delivery within the UK there should be no additional import duties and taxes to pay. Please note: If you have ordered an item for shipment to the UK from one of our suppliers based outside the UK, it is possible that import duties may be incurred. In this instance, if you should receive notification of any additional charges please contact us at firstname.lastname@example.org
If your order is an International Order (i.e for delivery outside the UK), it may be subject to import duties and taxes which are levied when the delivery reaches the destination country. You will be responsible for payment of any such charges, these are outside of our control and we cannot predict the amount. Please contact your local customs office for further information before placing your order.
Please note: you must comply with all applicable laws and regulations of the country for which the products are destined.
Your credit card will not be charged until your item is ready for dispatch, except in the case of pre-order or special order items, when we may need to take payment in advance.
If you receive an email from us saying your order is declined by your bank, this means that we have received a declined authorization error message from your bank when attempting to take your card payment.
This may mean that your bank is simply taking extra precautions in order to protect your card safety. However, you will need to contact your bank directly to authorize your card payment before we can proceed with your order.
Your SecureCode/3D Secure password is personal to your VISA or MasterCard. When you purchase from most retailers at the end of the online transaction a window appears and will ask you for this number. If you have forgotten the password you are given the option of re-setting this. If you choose this option you will be prompted to answer some security questions before resetting the password. Once reset you can continue to complete the order.
The payment system verifies all of your details with those held by the bank, if any information is not exactly the same as the bank the payment will be rejected. The core elements to check are:
Name: This should be exactly as it appears on the card
Billing Address: This must match the address as it appears on your bank statement
Card Number: Please enter with no spaces
Start / Expiry Date: Check the details and format
CCV: This is the last three digits shown on the signature strip on the reverse of the card.
If all of the details are correct the issue may be caused by the 3DSecure (Verified by Visa or MasterCard SecureCode) verification. This system setup by your card issuer to manage online fraud and protect your account and we cannot override or change the details therefore you will need to contact your bank or card issuer to check that there are no problems with the 3DSecure system on your account.
We accept: Visa, Visa Debit, Master Card, Maestro and Paypal payments via our secure online payment system.