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What do I do if I would like to exchange my order?
To exchange an item simply return the original item according to our returns policy and place a new order for the item you require.
What if my item is a gift?
If your item is a Gift and you would like us to include a special message for the recipient, please email us with your message once you have placed your order. Please also indicate whether you would prefer us to exclude any price information from the packing documents.
What if I do not see my exact size available?
Please email us to let us know as it may be possible to special order the size for you, depending on the supplier.
What if an item is out of stock?
If the item you have ordered is out of stock, we will email you as soon as possible to let you know. Your card will not be charged and you may decide whether to wait for available stock, or cancel your order.
Can I cancel my order?
You may cancel your order at any point up until your item has been dispatched.
Please email us at email@example.com as soon as possible if you need to cancel your order.
How will I know if you have received my order?
Once you have made your purchase, you will receive an email from us acknowledging that we have recieved your order. Please note this does not mean that your order has been accepted.
Your order will be accepted once we have confirmed that your items are available to dispatch and we have successfully authorized your card details, we will notify you to confirm your order at this point.
What do I do if I have an enquiry about an item?
We are happy to help with any enquiry about our products. Please email us directly at firstname.lastname@example.org
Is VAT included?
VAT is charged at 20% for all UK orders and is included in the retail price.
If you have any further queries about VAT please email email@example.com